Contact Us

Whether you've spotted an outdated bonus figure, want to understand how our scoring works, or are exploring a commercial partnership, Lucky Asinova wants to hear from you. We read every message personally and aim to reply within two working days.

Send Us a Message

Email: [email protected]

Please note: Lucky Asinova is a comparison and information resource only. We do not operate any gambling platform, hold player funds, or process bets or withdrawals. If you need help with a casino account issue — login problems, pending withdrawals, bonus disputes, or self-exclusion — please contact that operator's support team directly. Every UKGC-licensed casino is required by regulation to provide a formal complaints procedure.

What We Can Help With

We're happy to answer questions about our rating methodology, how we handle affiliate relationships, and the criteria we use to rank casinos. If any bonus figure, wagering requirement, or factual claim on Lucky Asinova appears outdated or incorrect, please flag it — we'll investigate and update the relevant page promptly. Reader suggestions for new operators to review are also very welcome.

Operators and affiliate managers interested in working with Lucky Asinova are welcome to send a concise outline of their proposal. We review every enquiry on its merits, but reserve the right not to respond to bulk or templated outreach. Lucky Asinova does not publish paid editorial content or accept payment for favourable rankings.

Response Times

Most enquiries receive a reply within one to two working days. Response times may be longer during peak periods or around public holidays. If your situation is time-sensitive — especially anything involving an active casino account or a concern about gambling behaviour — please contact the operator's support team or a dedicated service like GamCare or BeGambleAware directly. They are equipped to help much faster than we are.

Safer Gambling Support

Gaming should stay enjoyable. If you or someone close to you is struggling with gambling habits, free and confidential support is available 24 hours a day through BeGambleAware.org, GamCare's freephone helpline, and Gambling Therapy's live chat. You can also self-exclude from every UKGC-licensed casino in the UK in one step by registering with GamStop. Links to all these organisations are in the footer of every Lucky Asinova page.